At Haptelle, we understand that privacy, speed, and reliability are important when ordering intimate products. This page explains how we handle packaging, shipping timelines, tracking information, delivery issues, and customer support.
Where We Ship From
Haptelle ships from our U.S. warehouse and our factory in China, depending on your order type and destination.
In-Stock Dolls
- U.S. & Canada: Shipped from our U.S. warehouse.
- International Orders: Shipped directly from our factory in China via air freight.
Custom Dolls
All custom dolls are shipped directly from our factory in China via air freight.
Where We Ship To
Haptelle currently ships to the following countries and regions.
United States
We ship to the 48 contiguous U.S. states.
We currently do not ship to Alaska, Hawaii, or Puerto Rico.
Europe
United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Denmark, Finland, Ireland, Portugal, Poland, Czech Republic, Greece, Norway, Sweden, Luxembourg, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia.
Asia
Kazakhstan, Malaysia, Singapore, and Thailand.Discreet Packaging & Privacy Protection
Other Countries
Belarus, Russia, Ukraine, and Canada.
Discreet Packaging & Privacy Protection
Customer privacy is one of our highest priorities.
All Haptelle orders are shipped using:
- Plain, unbranded outer boxes
- Neutral shipping labels
- No sensitive product descriptions
- No references to sex dolls or adult products
Our packaging is designed to protect your privacy and provide a discreet delivery experience.
Shipping Method
We primarily ship via FedEx, with UPS also available for direct delivery. We select the most appropriate shipping service based on the destination and package requirements to ensure reliable and secure delivery.
Order Process & Shipping Time
In-Stock Dolls
Most in-stock orders ship within 24 hours of order confirmation.
- Order Confirmation
- Inventory Preparation
- Quality Inspection
- Packaging & Shipment
- Transportation & Delivery
Custom Dolls
Custom dolls require 2–4 weeks for production before shipping.
- Order Confirmation
- Configuration Review
- Production & Finishing
- Quality Inspection
- Packaging & Shipment
- Transportation & Delivery
Estimated Delivery Time
In-Stock Dolls
U.S. Orders
Orders shipped from our U.S. fulfillment network typically arrive:
- Midwest: approximately 2–3 business days
- East Coast: approximately 4–7 business days
Actual delivery times may vary depending on carrier conditions and destination.
International Orders
International delivery times vary depending on destination and shipping route.
Estimated delivery time:
- Europe: approximately 15–20 business days
- Canada: approximately 5–7 business days
Actual delivery times may vary due to customs processing and local delivery conditions.
Custom Dolls
| Country / Region | Estimated Delivery Time |
| United States | 11–15 business days |
| Europe (EU) | 17–22 business days |
| United Kingdom | 15–20 business days |
| Canada | 10–14 business days |
| Japan | 6–10 days |
| Malaysia | 7–9 business days |
| Singapore | 7–9 business days |
| Thailand | 13–17 business days |
| Russia | 35–42 business days |
| Ukraine | 35–42 business days |
| Belarus | 35–42 business days |
| Kazakhstan | 35–42 business days |
Tracking Information
Once your order has shipped, Haptelle will send a FedEx tracking number via email.
You can monitor the shipment directly through FedEx tracking updates. Please allow a short period for tracking information to appear after the package has been handed over to the carrier.
Address Changes
Please carefully verify your shipping address before placing your order.
If your order has not yet shipped, we may be able to update the address.
Once the package has entered the shipping process:
- Address changes may no longer be possible
- FedEx may charge rerouting fees
- Failed deliveries caused by incorrect addresses may result in additional charges
Shipping Delays
Occasionally, delivery delays may occur due to:
- Holiday shipping congestion
- Severe weather conditions
- Carrier transportation disruptions
- Extended preparation time for special orders
- Other unforeseen logistics circumstances
If delays occur, Haptelle will continue monitoring the shipment and assist whenever possible.
Damaged Packages
Please inspect your package promptly after delivery.
If you notice:
- Significant damage to the outer packaging
- Product damage during transit
- Missing accessories
- Incorrect items
Please contact Haptelle within 24–48 hours and provide:
- Photos of the packaging
- Photos or videos of the product
- Shipping label information
- A brief description of the issue
After review, we may offer:
- Replacement parts
- Partial compensation
- Product replacement
- Reshipment in severe cases
Lost or Missing Packages
If tracking indicates that your package was delivered but you cannot locate it:
- Check around your property and delivery area
- Ask household members or neighbors
- Contact FedEx directly
- Reach out to Haptelle Customer Support
We will help investigate the situation and work toward a reasonable solution whenever possible.
Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact:
Haptelle Customer Support
Email: support@haptelle.com
